At Gera Fashion LLP, we value our customers and strive to ensure that every purchase brings satisfaction and joy. Each of our products, including sarees, salwar suits, lehengas, and dupattas, is carefully inspected before dispatch to maintain the highest standards of quality. However, we understand that there may be situations where you may need to return or exchange a product.

We accept returns only if the product received is damaged, defective, or incorrect. To qualify for a return, the item must be unused, unwashed, and in its original packaging with all tags intact. We request that you notify us within a specific period from the date of delivery, along with clear details and proof of the issue, so that we can assist you promptly.

Refunds, once approved, will be processed through the original payment method used at the time of purchase. Please allow a reasonable number of business days for the refund to reflect in your account, as processing times may vary depending on your bank or payment provider.

In the case of exchanges, we will do our best to replace the item with the same product or a suitable alternative based on availability. If a replacement is not possible, we will proceed with a refund as per our policy. Please note that shipping charges are non-refundable, and the cost of return shipping will generally be the responsibility of the customer unless the return is due to our error.

Since many of our items are crafted with delicate fabrics and intricate designs, we recommend handling them with care. Variations in color, design, or texture that occur due to lighting or screen settings are natural and do not qualify as defects.

By shopping with Gera Fashion LLP, you agree to the terms of this Refund & Returns Policy. For assistance with returns, refunds, or exchanges, you can contact us at Gerafashion2019@gmail.com, and our support team will be happy to help.